Terms & Conditions

Some special holidays may be charged double. (Like New Yers Eve, 4th of July)

EVENTSTARTS.COM RENTAL AGREEMENT TERMS AND CONDITIONS

This rental agreement is made between R.E.C. Promo, LLC. "EventStarts" and the Customer “Customer” and is effective as of the order confirmation date described below. This agreement covers Rental Equipment “Equipment” and Service Labor “Labor” for the Job Order “Job” described above with a Job Order Number, Start Date, and End Date. This agreement shall be binding under the laws of the State of New York.

ORDER CONFIRMATION DATE: The date that EventStarts confirms Job pricing and availability in writing to Customer with a Job status as “CONFIRMED”, generally via a confirmation email with Job attachment.

PAYMENT: EventStarts standard policy is to reserve Equipment for Customer by charging 100% of the Job total to Customer credit card. Other payment methods and terms are subject to EventStarts approval. Outstanding balances at Job End Date will be charged to Customer credit card on file. Outstanding balances may arise from these or other events: extended rental time, damaged Equipment, missing items, Labor overtime or additional Equipment added to Job after Start Date. Customer agrees to pay any and all court costs, attorney fees, and any other collection costs related to returned checks or unpaid balances.

CANCELLATIONS: Orders cancelled 24hours prior to Job Start Date may be subject to a cancellation charge up to 50%. Cancellation after 24hours prior to Job Start Date, is subject up to 100% charge of the first day rental. Cancellations due to acts of God (illness, death, weather, etc) will be charged only actual costs incurred by EventStarts if the Job is rescheduled within 3 months. If Job is not rescheduled, a service charge of 25% of the Job total or the actual costs incurred by EventStarts plus 25% of the Job total will be incurred.

REFUNDS: Refunds are limited to the value of the rented items herein. Customer discharges EventStarts from liability or damages in excess of the rental amount in the event of Equipment failure or unavailability. Customer is responsible for immediately notifying EventStarts Technical Support at 844-944-0660 of any Equipment malfunction or related operational problems in order for any price adjustment to be considered. EventStarts provided free telephone tech support and will make every effort to immediately replace Equipment that is malfunctioning.

DELIVERY, SETUP, OPERATION AND PICKUP BY EventStarts: If applicable, Customer agrees to be available during the Delivery/Setup and Pickup Time window described on Job. Redelivery or re-pickup due to Customer not being present for delivery or pickup is subject to additional delivery charges. Customer is responsible for EventStart’s safe and open access to the Job location for delivery, setup, operation and breakdown tasks. Most of our equipment are heavy so the delivery place has to have an elevator otherwise if no elevator is available we have to be informed in advance and extra charges may be apply. Customer agrees to provide all power required to run the equipment. Otherwise the customer should request EventStarts to order power distribution.

EQUIPMENT OPERATION BY CUSTOMER: All of the equipment being tested before leaving our facility. If the customer decides to setup and/or operate equipment without EventStarts technician, EventStarts is not responsible for any fault of the equipment. Customer agrees to be available to receive operational instructions from EventStarts at time of pickup or delivery and to take possession of Equipment only upon full understanding of Equipment operation. Customer agrees to inform EventStarts when using Equipment outdoors and follow any specific instructions regarding outdoor use. Customer agrees to notify EventStarts when taking equipment outside of New York Metro Area (Queens, Brooklyn, Bronx, Manhattan, Staten Island, Nassau, Suffolk, Hamptons, Westchester). Customer agrees not to expose Equipment to harsh conditions including but not limited to: dust, sand, moisture, extended direct sunlight or heat sources. Customer agrees to use care in handling Equipment including placing Equipment on secure, level surfaces; properly securing cables to prevent tripping and accidental power down; and securing Equipment for safe and secure transportation and storage. Labor fees for dispatching a technical support rep may apply if Equipment is found to be reconfigured after it left EventStarts possession or Customer did not make best efforts to follow steps outlined on provided documentation and/or instructions provided during the technical support telephone call. Cleaning fees and or damage charge may be incurred if evidence of exposure to harsh conditions exists upon Equipment return.

LABOR CHARGES: Labor charges on the Job, if applicable, are estimates based on EventStarts understanding of the event and Job requirements. Labor charges are subject to modification if the Job requirements deviate from the original agreement.

DAMAGED EQUIPMENT: Customer is responsible for all damage to Equipment from any cause whatsoever incurred while in possession of Equipment. EventStarts will inspect all Equipment returned from Customer and will notify Customer of any charges within 72 hours of Job End. EventStarts Technician onsite during Job does may not release Customer from damaged Equipment liability. Customer is responsible for the equipment damages caused by their attendees at Job.

LOSS AND UNRETURNED EQUIPMENT: Customer is responsible for loss from any cause whatsoever incurred while in possession of Equipment, including theft. Failure to return Equipment per agreement terms with no communication from the Customer after 24 hours of Job End Date, will void this Agreement and Equipment shall be considered stolen goods, prosecutable in accordance with New York State Law. Customer credit card on file can be charged for Equipment MSRP. Customer is responsible for all costs associated in recovering missing Equipment, or cost of Equipment, included but not limited to cost associated with: repossession, legal fees, and collections.

CUSTOMER INDEMNIFICATION: Customer agrees to indemnify and hold harmless EventStarts (R.E.C. Promo, LLC) for damages and liability to rented items, persons and property resulting from the use or misuse of the rented items. Customer assumes all risk of any and all injuries or any kind including wrongful death resulting from use or misuse of rented items. Customer agrees to hold EventStarts its officers and employees free and harmless from and to indemnify and defend EventStarts against any and all suites, actions, proceedings, claims, judgments, demands, costs and charges for legal expenses and penalties resulting from injury or damage to any and all persons and property arising out of or in connection with the rented items herein.

COPYRIGHT INFRINGEMENT: EventStarts does not support copyright infringement, including but not limited to public display and reproduction of copyrighted material. EventStarts reserves the right to refuse rental of Equipment when Customer cannot provide proper documentation for use of copyright material.

Prices are subject of change at any time without notice. 

ASSIGNMENT: Customer responsibility under this agreement remains with the Customer in the event of subleases, sub-rentals, or assignments of the Equipment to any other party.

By providing payment and/or taking possession of rented equipment, you agree with the above EventStarts (R.E.C. Promo, LLC) terms and conditions.