This rental agreement is made between R.E.C. Promo, LLC. ("EventStarts") and the Customer ("Customer") and is effective as of the order confirmation date described below. This agreement covers Rental Equipment ("Equipment") and Service Labor ("Labor") for the Job Order ("Job") described above with a Job Order Number, Start Date, and End Date. This agreement shall be binding under the laws of the State of New York.

Prices are subject to change at any time without notice.

The date that EventStarts confirms Job pricing and availability in writing to Customer with a Job status as "CONFIRMED", generally via a confirmation email with Job attachment.

EventStarts standard policy is to reserve Equipment for Customer by charging 100% of the Job total to Customer credit card. Other payment methods and terms are subject to EventStarts approval. Outstanding balances at Job End Date will be charged to Customer credit card on file.

Outstanding balances may arise from these or other events: extended rental time, damaged Equipment, missing items, Labor overtime, or additional Equipment added to Job after Start Date. Customer agrees to pay any and all court costs, attorney fees, and any other collection costs related to returned checks or unpaid balances.

Refunds are limited to the value of the rented items herein. Customer discharges EventStarts from liability or damages in excess of the rental amount in the event of Equipment failure or unavailability.

Customer is responsible for immediately notifying EventStarts Technical Support at 800-231-3132 of any Equipment malfunction or related operational problems in order for any price adjustment to be considered. EventStarts provides free telephone tech support and will make every effort to immediately replace Equipment that is malfunctioning.

If applicable, Customer agrees to be available during the Delivery/Setup and Pickup Time window described on Job. Redelivery or re-pickup due to Customer not being present for delivery or pickup is subject to additional delivery charges.

Customer is responsible for EventStarts safe and open access to the Job location for delivery, setup, operation and breakdown tasks. Most of our equipment is heavy, so the delivery place must have an elevator. If no elevator is available, EventStarts must be informed in advance and extra charges may apply.

Customer agrees to provide all power required to run the equipment. Otherwise the Customer should request EventStarts to order power distribution.

All of the equipment is tested before leaving our facility. If the Customer decides to set up and/or operate equipment without an EventStarts technician, EventStarts is not responsible for any fault of the equipment.

Customer agrees to be available to receive operational instructions from EventStarts at the time of pickup or delivery and to take possession of Equipment only upon full understanding of Equipment operation. Customer agrees to inform EventStarts when using Equipment outdoors and to follow any specific instructions regarding outdoor use.

Customer agrees to notify EventStarts when taking equipment outside of the New York Metro Area (Queens, Brooklyn, Bronx, Manhattan, Staten Island, Nassau, Suffolk, Hamptons, Westchester). Customer agrees not to expose Equipment to harsh conditions including but not limited to: dust, sand, moisture, extended direct sunlight, or heat sources.

Customer agrees to use care in handling Equipment, including placing Equipment on secure, level surfaces; properly securing cables to prevent tripping and accidental power down; and securing Equipment for safe and secure transportation and storage.

Labor fees for dispatching a technical support representative may apply if Equipment is found to be reconfigured after it left EventStarts possession or if Customer did not make best efforts to follow steps outlined on provided documentation and/or instructions provided during the technical support telephone call. Cleaning fees and/or damage charges may be incurred if evidence of exposure to harsh conditions exists upon Equipment return.

Labor charges on the Job, if applicable, are estimates based on EventStarts understanding of the event and Job requirements. Labor charges are subject to modification if the Job requirements deviate from the original agreement.

Customer is responsible for all damage to Equipment from any cause whatsoever incurred while in possession of Equipment. EventStarts will inspect all Equipment returned from Customer and will notify Customer of any charges within 72 hours of Job End.

An EventStarts technician onsite during the Job does not release Customer from damaged Equipment liability. Customer is responsible for the equipment damages caused by their attendees at the Job.

Customer is responsible for loss from any cause whatsoever incurred while in possession of Equipment, including theft. Failure to return Equipment per agreement terms with no communication from the Customer after 24 hours of Job End Date will void this Agreement, and Equipment shall be considered stolen goods, prosecutable in accordance with New York State Law.

Customer credit card on file can be charged for Equipment MSRP. Customer is responsible for all costs associated with recovering missing Equipment, or the cost of Equipment, including but not limited to costs associated with repossession, legal fees, and collections.

Customer agrees to indemnify and hold harmless EventStarts (R.E.C. Promo, LLC) for damages and liability to rented items, persons, and property resulting from the use or misuse of the rented items. Customer assumes all risk of any and all injuries of any kind, including wrongful death, resulting from use or misuse of rented items.

Customer agrees to hold EventStarts, its officers, and employees free and harmless from, and to indemnify and defend EventStarts against, any and all suits, actions, proceedings, claims, judgments, demands, costs, and charges for legal expenses and penalties resulting from injury or damage to any and all persons and property arising out of or in connection with the rented items herein.

EventStarts does not support copyright infringement, including but not limited to public display and reproduction of copyrighted material. EventStarts reserves the right to refuse rental of Equipment when Customer cannot provide proper documentation for use of copyright material.

Customer responsibility under this agreement remains with the Customer in the event of subleases, sub-rentals, or assignments of the Equipment to any other party.

Upon approval of any proposal, estimate, or invoice issued by EventStarts, the Client enters into a binding agreement and accepts all terms outlined herein.

All payments made to EventStarts, including deposits, are non-refundable except as explicitly stated in this policy.

In the event of cancellation for any reason, including but not limited to Client decision, venue issues, scheduling conflicts, or external circumstances, the Client agrees to pay the following amounts as liquidated damages, and not as a penalty:

The Client acknowledges that these amounts represent a fair and reasonable estimate of damages incurred by EventStarts, including but not limited to lost business opportunities, reserved inventory, labor commitments, logistics planning, and administrative costs.

Rescheduling is not guaranteed and is granted solely at the discretion of EventStarts.

All rescheduling requests must meet the following conditions:

• The new event date must occur within 90 days of the original contracted date
• The rescheduled event must be of equal or greater total value
• All rescheduled services are subject to availability of equipment, labor, and logistics
• EventStarts makes no guarantee of availability for any alternate date

If EventStarts is unable to accommodate the requested new date for any reason, the request shall be treated as a cancellation and governed by the Cancellation Policy above.

Only one (1) reschedule is permitted per agreement. Any additional changes will be treated as a cancellation.

Any credits issued under this agreement:

• Must be used within 12 months from the original event date
• Are non-refundable, non-transferable, and may not be exchanged for cash or monetary refund
• May only be applied to services provided directly by EventStarts

Failure to use issued credit within the specified time frame will result in forfeiture of such credit.

Any custom-fabricated items, special orders, or third-party rentals secured specifically for the Client are 100% non-refundable once confirmed, regardless of cancellation or rescheduling.

The Client agrees not to withhold, offset, or dispute any payments due under this agreement. Any chargebacks or payment disputes initiated by the Client in violation of this policy shall constitute a material breach of contract.

EventStarts shall not be liable for any indirect, incidental, or consequential damages arising from cancellation, rescheduling, or inability to perform due to circumstances beyond its control.

By approving services, submitting payment, or proceeding with EventStarts in any capacity, the Client acknowledges that they have read, understood, and agreed to all terms of this policy.